Contact information

Visiting address:                                                                       
Zilkerduinweg 223,                                                                            
2191 AL De Zilk,
The Netherlands

General

Does your question consider becoming a new client? Then sign up here or contact our customer service using the chat at the bottom of the website!

Would you like to access us via phone call? Then contact one of our account managers:

Barry (Monday – Friday): +31 6 11 51 4749
Mike (Monday – Friday): +31 6 21 32 0902
Martijn (Monday – Friday): +31 6 29 48 6323

Technical Problems

Are you experiencing technical difficulties? Get in touch with our tech experts: support@teeuwenflowers.nl

Credits

In case you have received a product that is flawed, defective or different from the one you have ordered, make sure to contact our support: credits@teeuwenflowers.nl.

Your email should be send in the first 48 hours after the received delivery. Take clear photos of the items and write a short description explaining your situation. At the end, sign your email using your client code (ex. 7BSVO) so it is easier for our team to identify you.

In case your complaint is considering flowers, make sure to send the photos which clarify the exact number of stems that are damaged.

After we have received and processed your request, one of the members of our team will be in contact with you per email or phone. If indeed your complaints are proven correct, you will receive a credit amount equal to the amount of your purchase that will be deducted from your next invoice. You should expect the credit in 2 – 3 days.

If you have any other questions regarding credits feel free to contact us using the same contact details as described above.